You may request a return or exchange within 7 calendar days of receiving your order, subject to the conditions below.
Eligibility
- For a normal return, the product must be unused, unopened, with the original seal intact, and in its original packaging.
- For hygiene and safety, an opened or used personal-care product is eligible only when it was received damaged, leaking, defective, incomplete, or different from the item ordered.
- Proof of purchase or order details are required.
- For damaged, leaking, missing, or incorrect-item claims, please provide clear photographs and a continuous parcel-opening video showing the sealed parcel, shipping label, and product condition.
Non-returnable cases
- Requests made more than 7 days after delivery.
- Products that have been opened, used, seal-broken, altered, tampered with, or damaged after delivery, unless the product was delivered damaged, leaking, defective, or incorrect.
- Opened products returned only because of a change of mind.
Refunds and exchanges
All claims are reviewed before approval. If an incorrect, damaged, leaking, or defective item was supplied, Khumar Herbal will arrange an approved replacement or refund and cover the applicable return or replacement delivery cost.
For an approved change-of-mind return of an unopened item, the customer is responsible for return delivery charges. If a special paid delivery charge applied to the original order, that charge is non-refundable unless the order was incorrect, damaged, leaking, or defective due to our or the courier’s error.
For help, email khumarherbal@gmail.com or use our Contact page.