You may request a return or exchange within 7 days of receiving your order, subject to the conditions below.
Eligibility
- The product must not be excessively used.
- The bottle, cap, label, box, and included items should be returned in their original condition as far as reasonably possible.
- For hygiene and safety, an opened or used personal-care product is eligible only when it was received damaged, leaking, defective, incomplete, or different from the item ordered.
- A clear, continuous parcel-opening video recorded before opening the sealed package is mandatory for damaged, leaking, missing, or incorrect-item claims. Edited or incomplete videos may not be accepted.
- Please provide your order number, video, and clear photographs when submitting a claim.
Non-returnable cases
- Requests made more than 7 days after delivery.
- Products that have been significantly used, altered, tampered with, or damaged after delivery.
- Opened products returned only because of a change of mind.
- Claims for parcel damage, leakage, missing contents, or the wrong item without a parcel-opening video.
Refunds and exchanges
All claims are reviewed before approval. If an incorrect, damaged, leaking, or defective item was supplied, Khumar Herbal will arrange an approved replacement or refund and cover the applicable return or replacement delivery cost.
For an approved change-of-mind return of an unopened item, the customer is responsible for return delivery charges. Original delivery charges are non-refundable unless the order was incorrect, damaged, leaking, or defective due to our or the courier’s error.