Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Khumar Herbal. These Terms of Service govern your access to and use of khumarherbal.com, including its content, products, features, tools, and services.

The terms “we,” “us,” and “our” refer to Khumar Herbal. By visiting our website, placing an order, or using our services, you agree to these Terms of Service, our Privacy Policy, and our Return and Refund Policy.

If you do not agree with these terms, please do not use our website or services.

  1. ELIGIBILITY AND CUSTOMER INFORMATION

You must be legally capable of entering into a purchase agreement under the laws applicable to you.

When placing an order, you agree to provide accurate, complete, and current information, including your name, delivery address, email address, and phone number. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

You are responsible for keeping any account credentials secure and for activity conducted through your account.

  1. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, ingredients, images, prices, and other information are accurate. Product colour, appearance, or packaging may vary slightly due to lighting, screen settings, production updates, or packaging improvements.

Khumar Herbal Hair Oil is a cosmetic hair-care product intended for external use. It is not a medicine and is not intended to diagnose, treat, cure, or prevent any medical condition.

Individual hair-care experiences and results vary according to hair condition, routine, consistency of use, health, genetics, and other factors. No particular result or timeframe is guaranteed.

Customers should follow the directions provided with the product. A patch test is recommended before full use. Avoid contact with the eyes, keep the product out of reach of children, and discontinue use if irritation occurs. Anyone with a diagnosed scalp condition, severe irritation, sudden hair loss, or another medical concern should seek advice from a qualified healthcare professional.

  1. ORDERS AND ACCEPTANCE

Submitting an order constitutes an offer to purchase. An order is accepted after we confirm it and begin processing it.

We reserve the right to refuse, limit, or cancel an order where:

  • Product information or pricing contains an obvious error;

  • Stock is unavailable;

  • Payment cannot be confirmed;

  • Delivery information is incomplete or invalid;

  • Fraudulent or unauthorised activity is suspected; or

  • The order violates these Terms.

If we cancel an order after receiving payment, the eligible amount will be refunded through the original or an agreed payment method.

Customers should review their order carefully before submitting it. Cancellation requests should be made before dispatch. Once dispatched, an order will be handled according to our Return and Refund Policy.

  1. PRICES AND PAYMENTS

All prices displayed on the website are in Pakistani Rupees (PKR), unless stated otherwise.

Prices, promotions, and availability may change without prior notice. The price confirmed at the time an accepted order is placed will apply to that order, except where an obvious technical or pricing error has occurred.

Customers agree to provide authorised and accurate payment information. Available payment methods may include cash on delivery and other methods displayed during checkout.

  1. SHIPPING AND DELIVERY

Orders are delivered to eligible locations using available courier services. Estimated delivery times are provided for guidance and may be affected by the destination, courier operations, weather, public holidays, security conditions, or events outside our reasonable control.

Customers are responsible for providing a complete and accessible delivery address and an active phone number. Courier delays do not automatically make an order eligible for compensation, but we will provide reasonable assistance with delivery-related issues.

Customers should inspect the parcel after delivery and promptly report any damaged, leaking, missing, or incorrect item according to our Return and Refund Policy.

  1. RETURNS, REFUNDS, AND CANCELLATIONS

Returns, refunds, replacements, and cancellations are governed by our Return and Refund Policy:

https://khumarherbal.com/policies/refund-policy

For hygiene and safety reasons, opened, used, or seal-broken personal-care products cannot normally be returned unless they were delivered damaged, defective, leaking, or incorrect.

  1. PRIVACY

Our collection, processing, storage, and use of personal information are governed by our Privacy Policy:

https://khumarherbal.com/policies/privacy-policy

Our store is hosted by Shopify. Information required to operate the website, process orders, prevent fraud, and provide services may be processed by Shopify and other authorised service providers according to their applicable privacy terms.

  1. SHOPIFY AND THIRD-PARTY SERVICES

Shopify provides the ecommerce platform used to operate this store. Purchases made from this store are transactions directly between the customer and Khumar Herbal. Shopify is not the seller of Khumar Herbal products.

Our website may use or link to third-party services, including payment providers, courier companies, social platforms, analytics services, and external websites. We are not responsible for the independent content, availability, or practices of third-party websites and services.

Customers should review the relevant third party’s terms and privacy policies before using those services.

  1. INTELLECTUAL PROPERTY

The Khumar Herbal name, logo, product presentation, website design, original text, graphics, photographs, videos, and other brand materials belong to Khumar Herbal or are used with permission.

These materials may not be copied, reproduced, republished, commercially distributed, falsely represented, or used to imitate our brand without prior written permission.

Customers may share links to our publicly available pages for lawful, non-misleading, and non-infringing purposes.

  1. CUSTOMER REVIEWS AND SUBMISSIONS

If you voluntarily submit a review, photograph, video, suggestion, or other content to Khumar Herbal, you confirm that the content is genuine, lawful, and yours to share.

Where you separately permit us to publish submitted content, you allow Khumar Herbal to display and use it for store, customer-service, or promotional purposes. We may remove content that is false, unlawful, abusive, misleading, or infringes another person’s rights.

  1. PROHIBITED USES

You may not use the website or services to:

  • Violate applicable laws or another person’s rights;

  • Submit fraudulent orders or false information;

  • Upload malicious code or interfere with website security;

  • Impersonate another person or business;

  • Harass, threaten, or abuse another person;

  • Misuse customer or website data;

  • Circumvent security or access controls; or

  • Copy or commercially exploit protected Khumar Herbal content without permission.

We may restrict access, cancel an order, or take appropriate action if these Terms are violated.

  1. ERRORS AND AVAILABILITY

Occasionally, the website may contain a technical, typographical, pricing, inventory, or product-information error. We may correct errors and update information when identified.

We do not guarantee that the website will always remain uninterrupted or error-free, but we will make reasonable efforts to maintain its availability and accuracy.

  1. DISCLAIMER AND LIMITATION OF LIABILITY

To the extent permitted by applicable law, Khumar Herbal is not responsible for indirect, incidental, or consequential losses arising from misuse of the website or product, reliance on general hair-care information, third-party service failures, or events outside our reasonable control.

Nothing in these Terms excludes or limits customer rights or liabilities that cannot legally be excluded under applicable law.

  1. INDEMNIFICATION

You agree to be responsible for losses or claims reasonably arising from your unlawful use of the website, your violation of these Terms, or your infringement of another person’s rights.

  1. SEVERABILITY AND WAIVER

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

Our failure to immediately enforce a provision does not waive our right to enforce it later.

  1. CHANGES TO THESE TERMS

We may update these Terms of Service to reflect changes in our services, business practices, or applicable requirements. The latest version will be posted on this page.

Continued use of the website after an update means that you accept the revised Terms.

  1. GOVERNING LAW

These Terms and purchases made through the website are governed by the applicable laws of Pakistan. Any dispute will be handled by the courts or authorities having lawful jurisdiction, without limiting any mandatory consumer rights.

  1. CONTACT INFORMATION

For questions regarding these Terms, orders, or customer support, contact:

Khumar Herbal
Website: https://khumarherbal.com
Email: khumarherbal@gmail.com