Shipping policy

SHIPPING POLICY

DELIVERY AREA

Khumar Herbal currently delivers orders across Pakistan to locations supported by our courier partners.

SHIPPING CHARGES

Standard delivery across Pakistan is free unless a different charge is clearly displayed during checkout or communicated for a special delivery request.

ORDER PROCESSING

Orders are normally confirmed and prepared for dispatch within 1–2 business days. Orders placed on weekends, public holidays, or during high-demand periods may require additional processing time.

ESTIMATED DELIVERY TIME

Delivery normally takes approximately 4–7 business days after dispatch. Remote locations, weather conditions, public holidays, courier delays, security conditions, or other circumstances outside our reasonable control may affect delivery time.

Delivery dates are estimates and cannot be guaranteed.

ORDER CONFIRMATION

Customers must provide a correct name, complete delivery address, nearby landmark where needed, and an active phone number.

Our team or courier partner may contact the customer to confirm the order or delivery location. Orders with incomplete, incorrect, or unconfirmed information may be delayed or cancelled.

CASH ON DELIVERY

Cash on Delivery is available for eligible orders and locations. Customers should keep the payable amount ready and receive the parcel when the courier arrives.

DELIVERY ATTEMPTS

The courier may make one or more delivery attempts. If delivery fails because the customer is unavailable, refuses the parcel, provides incorrect information, or does not respond to the courier, the parcel may be returned to Khumar Herbal.

Repeated refusal of confirmed orders may affect eligibility for future Cash on Delivery orders.

TRACKING

Where tracking information is available, it may be shared through SMS, email, WhatsApp, or another available communication method after dispatch.

DELAYS OR MISSING PARCELS

If an order has not arrived within the expected delivery period, please contact Khumar Herbal with your order number. We will reasonably assist in checking the shipment with the courier.

DAMAGED, LEAKING, OR INCORRECT ORDERS

Customers should inspect the parcel after delivery. If an item is damaged, leaking, missing, or incorrect, contact us as soon as possible and within 7 days.

Please keep the product, original packaging, shipping label, clear photographs, and a continuous parcel-opening video to support the claim.

Approved replacements, returns, and refunds are handled according to our Return and Refund Policy:

https://khumarherbal.com/policies/refund-policy

ADDRESS CHANGES

Address changes should be requested before dispatch. Once an order has been handed to the courier, we may not be able to change its destination.

CONTACT US

For delivery assistance, contact:

Khumar Herbal
Website: https://khumarherbal.com
Email: khumarherbal@gmail.com